Last Updated: June 2026

1. Introduction

At Jato Vape, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website and services. By accessing or using our website, you agree to the practices described in this policy.

2. Information We Collect

To provide our services efficiently, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Delivery Address

Age Verification Information

Date of Birth
Emirates ID or other identification details (when required for age verification)

Technical Information

IP Address
Browser Type
Device Information
Website Usage Data

Order Information

Purchase History
Order Details
Payment and Delivery Information

3. How We Use Your Information

We use your information for the following purposes:

Order Processing

To process orders, arrange deliveries, and provide customer support.

Communication

To send order confirmations, delivery updates, invoices, and important service notifications through Email, SMS, or WhatsApp.

Age Verification

To comply with UAE regulations regarding the sale of vaping and nicotine-related products to adults aged 21 years and above.

Website Improvement

To analyze website performance, improve user experience, and enhance our services.

4. Marketing Communications

With your consent, we may send updates about new products, promotions, exclusive offers, and restocks.

Opt-Out

You may unsubscribe from marketing communications at any time by contacting us directly or following the unsubscribe instructions included in our messages.

WhatsApp Communication

We may use WhatsApp primarily for order updates, delivery coordination, customer support, and important service-related communications.

5. Sharing of Information

We value your privacy and do not sell or rent your personal information to third parties.

Your information may only be shared with:

Delivery and logistics partners for order fulfillment.
Payment service providers for secure transaction processing.
Government or legal authorities when required by applicable UAE laws or regulations.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

Remember shopping cart contents.
Understand website traffic and visitor behavior.
Improve website performance.
Recognize returning customers.

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Data Security

We implement appropriate security measures, including SSL encryption and secure server technologies, to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

While we take reasonable precautions to safeguard your data, no online transmission or storage system can be guaranteed to be completely secure.

8. Age Restriction (21+ Only)

Jato Vape is intended exclusively for adults aged 21 years and above.

We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that such information has been collected, we will take appropriate steps to remove it from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page along with the revised “Last Updated” date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Jato Vape

Address: The Burlington Tower, Floor 2, Business Bay, Dubai, UAE

Email: contact@jato.ae

WhatsApp: +971527257683

Website: https://jato.ae/